Description
1. Material: wood pulp sponge
2. Natural wood pulp fiber, into the water can quickly soften, gentle massage of the skin, natural non-stimulation, easy to absorb water, easy to carry
3. Gentle and non-stimulating, no additives, the use of more assured, harden after drying is not easy to breed bacteria, into the water quickly absorbent softening
4. Good dirt removal performance, sponge concave-convex surface to strengthen the adsorption capacity, bath more clean, hygienic and durable
5. 2cm thickened design, more comfortable to hold, rubbing the baby more effort, a variety of shapes, the baby love to put their hands
6. Not easy to deform and good scrubbing, squeeze is not easy to deform and dry, wipe is not easy to pain locking water does not accumulate water, gentle scrubbing mud
7. Jelly Q soft, small face can also be washed, foaming in water, gentle cleaning, easy to rub off stubborn dirt, does not hurt the baby skin
8. 10000 + dense pores, honeycomb pores, fine fiber, foam rich and delicate, absorb the deep dirt
9. Size: bear about 7.5 x 9.5 x 2 cm, bunny about 8.5 x 9.1 x 2 cm, little star about 9.5 x 9 x 2 cm, duck about 8.5 x 9.5 x 2 cm
Warm tips:
1. Avoid using with essential oils or stimulating products, such as alcohol, 84 sanitizer
2. Avoid exposure to sunlight or hanging in a humid and unventilated environment (unventilated environment is likely to lead to early biodegradation of the product)
3. Avoid tearing, pulling, twisting and other rough use, so as not to break the plant fiber, affecting the life of the product
4. This product is recommended to be replaced in 30 days (conventional hygiene products, such as towels, toothbrushes are also replaced once every 1-2 months)
5. The first use will have a slight floating color is normal
Specification:
| Package Weight |
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Shipping
Shipping policy
We offer fast and reliable shipping for all our clothing items. Orders are processed within 2-3 business days and shipped via standard delivery, which typically takes 8-25 business days.
Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. For any questions regarding your order, please contact our customer service team for assistance.
| Shipping from Chinese Warehouse： | ||
| Airmail and register airmail | Area | time |
| United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-15 business days | |
|
Australia ,New Zealand, Singapore |
7-15 business days | |
| Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-20 business days | |
| Brazil, Russia, Mexico | 15-35 business days | |
| Other countries | 7-25 business days | |
| EMS | All countries except those listed below | 6-8 business days |
| Brazil and Russia | 10-25 business days | |
| Expedited Shipping*(DHL) | 3-7business days to worldwide. | 3-7 business days |
Return & Refund
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@reluova.com. Please note that returns will need to be sent to the following address:
T8 BLOCK ROOM312,XINGHUA SMART ZOOM,DONG CHENG STREET,DONGGUAN,DONGGUAN,CHINA,523000,+86 137 9069 5247
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@reluova.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
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