Description
1. Massage contacts: 4
2. Function: Wireless remote control
3. Refrigeration + heating two-in-one device, visual display, intelligent voice prompt
4. Three gears adjust heating/cooling
5. There are 4 massage methods: palmpush dynamic mode, kneading dynamic mode, acupuncture therapy mode, knocking decompression mode
6. 8-head manipulator simulates human massage
7. Electric frequency pulse tingling, simple punching massage
8. U-shaped surround, comfortable to wear
9. Real kneading 15 minutes, neck instant easy double pinch massage, deeply relax the shoulder and neck
10. Upgrade bionic finger kneading more intelligent, no time-consuming and laborious flexible kneading finger accurate transmission of massage force
11. Upgrade refrigeration and heating principle, intelligent chip control temperature, refrigeration and heating to provide three temperature options, powerful function
12. The three levels of strength can be adjusted according to one's heart, the gentle level of daily neck maintenance, the rigid and flexible level of chronic cervical strain, and the strong level of stiff neck injury
13. Built-in 3500m polymer battery, visual power 15 minutes a day can be used for 7 consecutive days
14. Function partition control intelligent voice prompt, easy control without fussy
15. According to the principle of ergonomics, optimize the curve curve of both arms with 8 point clamping position design, the fitting strength is just right, light and non-sensory wearing experience, and the sense of touching the skin
16. Rated power: 10w
17. Thermal temperature: 10-45 degree celsius
18. Charging mode: Type-C/2A fast charge
19. Battery capacity: 3500mAh
20. Charging time: 2-3 hours
21. Massage method: Logistics massage
22. Massage strength: three gears
23. Material: ABS+PP+PC+ silica gel + electronic original
24. Input current: 2A
25. Standard: changes in temperature to hang a neck massage instrument, color box, data line, certificate, instructions in both Chinese and English
26. Size: 17.4x14x9.4cm
27. Weight: About 260g
Specification:
| Package Weight |
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Shipping
Shipping policy
We offer fast and reliable shipping for all our clothing items. Orders are processed within 2-3 business days and shipped via standard delivery, which typically takes 8-25 business days.
Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. For any questions regarding your order, please contact our customer service team for assistance.
| Shipping from Chinese Warehouse： | ||
| Airmail and register airmail | Area | time |
| United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-15 business days | |
|
Australia ,New Zealand, Singapore |
7-15 business days | |
| Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-20 business days | |
| Brazil, Russia, Mexico | 15-35 business days | |
| Other countries | 7-25 business days | |
| EMS | All countries except those listed below | 6-8 business days |
| Brazil and Russia | 10-25 business days | |
| Expedited Shipping*(DHL) | 3-7business days to worldwide. | 3-7 business days |
Return & Refund
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@reluova.com. Please note that returns will need to be sent to the following address:
T8 BLOCK ROOM312,XINGHUA SMART ZOOM,DONG CHENG STREET,DONGGUAN,DONGGUAN,CHINA,523000,+86 137 9069 5247
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@reluova.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
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