Description
1. Material: PVC
2. Power supply mode: the plug is connected to the power supply
3. Rated voltage: 12V
4. Rated power: 13W/18W/32W
5. Cable length: heating pad cable length: 1.2 meters, plug cable length: 1.5 meters
6. Temperature gear: 7 gears (25-55 degrees Celsius)
7. Stainless steel corrugated tube sleeve protects the power cord, anti-bite, tear-resistant and easy to bend
8. Plastic wire clip to prevent pets from pulling out the wire
9. Intelligent temperature control, 7-speed temperature adjustment
10. The heating indicator light is on in the working state, indicating that the product is heating
11. When the heating indicator goes out, it means that the heat balance has been reached, the product will automatically power off and stop heating
12. When the product is lower than the set temperature, it will automatically restart the power supply heating immediately
13. Note: When using the heating pad, a cloth cover must be used to prevent low temperature burns caused by pets' direct contact for a long time!
Specification:
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Shipping
Мы предлагаем быструю и надежную доставку для всех наших предметов одежды. Заказы обрабатываются в течение 1-2 рабочих дня и отправляется стандартной доставкой, которая обычно занимает 5–7 рабочих дней.
Также при оформлении заказа за дополнительную плату доступны варианты экспресс-доставки, что гарантирует, что ваши модные вещи первой необходимости будут доставлены еще быстрее. Наслаждайтесь бесплатная доставка по заказу более $150 . По любым вопросам относительно вашего заказа обращайтесь в нашу службу поддержки клиентов для получения помощи.
Return & Refund
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@reluova.com. Please note that returns will need to be sent to the following address:
T8 BLOCK ROOM312,XINGHUA SMART ZOOM,DONG CHENG STREET,DONGGUAN,DONGGUAN,CHINA,523000,+86 137 9069 5247
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@reluova.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
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